POSTPONED – NEW 2023 DATES FAQS

Thank you again for your patience and understanding as we work to reschedule the Sandy Beaches Cruise XXVII to now sail January 2023. We truly appreciate the support you have shown by keeping your reservation with us through these challenges.

Now that the new Sandy Beaches Cruise XXVII date is announced, we understand there are a few follow-up questions regarding this change. We have shared some of the most popular below and updated our FAQs with additional information to assist you as quickly as possible. As always, if there is something not covered below or if you need additional information, our reservationists stand by ready to help. Feel free to give us a call however, please be aware that we are handling high call volume at this time so be patient.

You can reach us by phone or email at:

Phone: (855) 487-2639
Email: info@sandybeachescruises.com
Hours of Operation:
Monday-Friday 9:00 am to 5:00 pm EST

We remain committed to Delbert McClinton’s vision for the Sandy Beaches Cruise and cannot wait until we are sailing together in 2023. Thank you for your continued support. 

FAQs

Q. What are my options as a booked guest now that the Sandy Beaches Cruise in 2022 has been rescheduled?

A. As a booked guest on the 2022 Sandy Beaches Cruise, you have three options now that the cruise has been rescheduled. In order to make your choice, you must log into your StarVista LIVE account and fill out the Postponement Options form by 11:59 PM EST on Tuesday, March 23rd.

  • Option 1 – Transfer your reservation to the Sandy Beaches Cruise XXVII in 2023 and receive our exclusive “Giving It Up For Your Love” offer which includes...
    • Invitation to an exclusive acoustic performance event with our beloved Delbert McClinton. And you will receive a free drink ticket per person! 
    • Invitation to a second private acoustic performance with the incredible Raul Malo of The Mavericks. And you will receive another free drink ticket per person along with MORE live music! 
    • $125 per person onboard credit OR put this credit towards your cabin payment and receive $125 per person off your cabin price. We will automatically apply this onboard credit to your reservation. If you would prefer the $125 off your cabin payment, please call or email us by Tuesday, March 23rd.  
    • VIP laminate for early access to Delbert’s late night jam session, giving you access to the best seating options. 
    • Dinner at the Pinnacle Grill, one of the ship’s specialty dining restaurants (drinks are not included.)
  • Option 2 – Receive a Future Cruise Credit for another StarVista LIVE event sailing before 12/31/23.
  • Option 3 – Cancel your reservation and receive a refund based upon what has been paid towards the cabin for the Sandy Beaches Cruise 2022. Please allow 60 days for refunds to be fully processed.

See instructions below on how to make your selection. Please note that only the person that's been identified as financially responsible for the reservation may make these changes on their StarVista LIVE account. If you're not the primary person listed on the account, make sure to coordinate with them.

To fill out the Postponement Options form, log into your StarVista LIVE account and on your reservations page under your Sandy Beaches Cruise XXVII reservation click on the Postponement Options button (see illustration below). Once you are in the form, you may begin making your selection.

Q. I want to sail on the Sandy Beaches Cruise 2023! How do I transfer my reservation to the Sandy Beaches Cruise 2023?

A. Please fill out the Postponement Options form by 11:59 PM EST on Tuesday, March 23rd by following the below instructions.

Option 1 - Sail on the Sandy Beaches Cruise 2023 - if you would like to join us on the Sandy Beaches Cruise in 2023, fill out this form by logging into your StarVista LIVE account, and on your reservations page click on the Postponement Options button below the Sandy Beaches Cruise XXVII reservation. This will take you directly to the form where you should select “Keep Reservation for 2023 Cruise” on the postponement options dropdown. Once you click submit, no further action is required of you at this time. We will automatically transfer your current reservation to the new 2023 dates. You will receive a new confirmation email in approximately 60 days which will include the same cabin assignment and same travel protection choice. This confirmation email will also include details regarding the “Giving It Up For Your Love” offer.

As a thank you for supporting us and sticking with us through these challenges, we would like to offer you a very special package as part of your reservation on the 2023 cruise. If you choose to keep your reservation and sail with us in 2023, you will receive the following: 
 

Q. I want to receive a Future Cruise Credit for another StarVista LIVE cruise. What should I do?

A. Please fill out the Postponement Options form by 11:59 PM EST on Tuesday, March 23rd by following the below instructions.

Option 2 - Receive a Future Cruise Credit from StarVista LIVE – if you choose to take a Future Cruise Credit, you may apply this FCC to another cruise which sails prior to 12/31/23. Fill out this form by logging into your StarVista LIVE account and on your reservations page click on the Postponement Options button below the Sandy Beaches Cruise XXVII reservation. This will take you directly to the form where you should select “Receive Future Cruise Credit” on the postponement options dropdown. Once this is selected, click submit.

You do not need to choose which cruise you would like your FCC applied to just yet, however please remember the sooner you make this decision, the more likely there will be cabin availability. Reminder you must apply this FCC to a cruise sailing prior to 12/31/23. Once you have chosen a cruise, please notify us, in writing, which announced and available StarVista LIVE Cruise (or existing reservation) you would like to apply your credit to by sending an email to info@sandybeachescruises.com. Please include your desired cruise, cabin category and best contact information or your existing reservation number if planning to apply your FCC to an existing reservation.  For a full list of StarVista LIVE cruises, visit our website here.

Q. I wish to receive a full refund for the Sandy Beaches Cruise 2022. What should I do?

A. If you wish to receive a full refund for the Sandy Beaches Cruise 2022, please fill out the Postponement Options form by 11:59 PM EST on Tuesday, March 23rd by following the below instructions.

Option 3 - Cancel and receive a full refund for the Sandy Beaches Cruise 2022– fill out this form by logging into your StarVista LIVE account and on your reservations page click on the Postponement Options button below the Sandy Beaches Cruise XXVII reservation. This will take you directly to the form where you should select “Cancel and Refund My Reservation” on the postponement options dropdown. You will be taken to a payment verification screen, where you must confirm the credit card on file that should be refunded. If the credit card on file has a new expiration date, provide this updated expiration date in the “comments” box. We can only refund to credit cards that have previously been charged, so if your card is not on file, please select “payment by check” on this screen. Once you have selected a credit card on file or payment by check, confirm your billing/mailing address and click submit.

 

Please allow up to 60 days for processing. Understand that this time is required to confirm an accurate refund to your selected form of payment and billing address. We appreciate your patience.

Q. What is the deadline to make my decision?

A. You must fill out the Postponement Options form on your StarVista LIVE account by 11:59 PM EST on Tuesday, March 23rd. If you fill out this form but change your mind on which option you have chosen, you may resubmit the form before the deadline of 11:59 PM EST on Tuesday, March 23rd. However, once the deadline has passed, the decision you have made is final. If you have any questions regarding this form, please send an email to info@sandybeachescruises.com or give us a call at 855-487-2639. If we do not receive your submitted form or hear from you by 11:59 PM EST on Tuesday, March 23rd, your funds will be automatically transferred to the Sandy Beaches Cruise 2023. 

 

Q. When will the lineup be final for the Sandy Beaches Cruise XXVII in 2023? Will all artists from the 2022 cruise be moved to Sandy Beaches Cruise 2023?

 A.  We have advised all the previously booked artists that the Sandy Beaches Cruise is going to be rescheduled and are now speaking to them about joining us in January 2023. Of course, we know that Delbert McClinton will be joining us and are incredibly excited that The Mavericks have also agreed to join us. We have every confidence that most if not all the previously booked artists, many having sailed many times before, will again join us and we will also be adding some additional, new artists to make Sandy Beaches 2023 the best line-up ever.

 

Q. What is the cruise itinerary for the 2023 sailing?

  1. We are working on securing an incredible itinerary for the Sandy Beaches Cruise XXVII in 2023. Stay tuned as we will be posting more details and a confirmed itinerary here as soon as we can.

Q. When will I receive my confirmation for my new reservation on the Sandy Beaches Cruise 2023?

A. Please allow 60 days to process all the new reservations. Once we complete the transfer in your StarVista LIVE account, you will receive an email with the confirmation details so you may check to ensure that everything is as you expected. 

Q. Will I keep the same cabin and dining times for my Sandy Beaches Cruise 2023?

A. Because the Sandy Beaches Cruise 2023 is scheduled to sail on the same ship, Holland America Line’s Nieuw Amsterdam, it will be easy to automatically transfer your current reservation to the new dates. Your new reservation will include the same cabin assignment and same early or late dinner/theater time.

Q. I am still making payments toward the Sandy Beaches Cruise 2022. Will payments continue as planned, now for 2023?

A. If you have chosen to sail on the Sandy Beaches Cruise 2023, we will be suspending all payments for the Sandy Beaches Cruise 2023 until January 1st, 2022. The monthly payment schedule will resume on January 1st, 2022 with final payment due on November 1st, 2022. However, if you would like to begin your monthly payments sooner and stretch out your payments for a substantially lower financial commitment each month, you may call or email us with this request.

Q.  What is the status of the Travel Protection I already purchased for the Sandy Beaches Cruise 2022?

A. If you purchased Travel Protection for your Sandy Beaches Cruise 2022, that same type of insurance, Standard or Cancel for Any Reason (CFAR) coverage, will carry forward to your new reservation as long as you have not made a claim. You cannot upgrade to CFAR Protection or purchase it new. However, you can purchase Standard Travel Protection with some limitations.  Please call Travel Insured for details at 844-440-8113.

 

Q. Will the pre-cruise hotel remain the same in January 2023?

A. We are working on securing a new group contract at a hotel in Fort Lauderdale for the new January 2023 dates. We will post a new reservation link on our website as soon as it is available.

 

Q. I am interested in moving to a different cabin for 2023.  When can I request that move?

A. If you are hoping to move to a different cabin in 2023, you should still fill out the postponement options form and select “Keep reservation for 2023 Cruise” by 11:59 PM EST on Tuesday, March 23rd. You can then join the cabin waitlist here and once all changes have been processed, you will receive a cabin waitlist email with any cabin availability.

Q. My roommate cannot make the 2023 cruise, can I bring someone else?

A. Yes, if you are the financially responsible party on the reservation, you may change names in your traveling party up until November 1, 2022 with no penalty.

Q: If I have a StarVista LIVE promotional onboard credit on my Sandy Beaches Cruise 2022 reservation, will that carry over to my rebooking?

  1. We will honor any Sandy Beaches Cruise 2022 booked guest onboard credits on the rebooked cruise.

Q. I sponsored and paid for my guests to go on the Sandy Beaches Cruise 2022 and now they cannot go.  May I change the names on the reservation?

A. Yes, if you are the financially responsible party on the reservation, you may change names in your sponsored cabin up until November 1, 2022 with no penalty. If you have multiple reservations on the Sandy Beaches Cruise 2022, please make sure you submit a Postponement Options form for each reservation.

 

Future Cruise Credit FAQs

Q. Does the StarVista LIVE Future Cruise Credit expire?

A. Yes, you must use your Future Cruise Credit on a StarVista LIVE cruise sailing before December 31, 2023.

Q. What if I use my Future Cruise Credit on another cruise by the March 23rd form deadline but I change my mind later and want to go on a different StarVista LIVE cruise or go back to the Sandy Beaches Cruise 2023?

A. StarVista LIVE cruises are non-transferrable. Due to the unprecedented situation, we are allowing a one-time only transfer of your Sandy Beaches Cruise 2022 reservation to another StarVista LIVE cruise sailing before December 31, 2023 and that is subject to cabin availability. When you use your Sandy Beaches 2022 Future Cruise Credit on a different StarVista LIVE cruise it is then non-transferable, and we cannot allow additional changes.

 

Refund FAQs

Q. When will I receive my refund for the Sandy Beaches Cruise 2022?

A. Please allow up to 60 days for processing your refund. Understand that this time is required to confirm an accurate refund to your selected form of payment and billing address. We appreciate your patience as we are experiencing high call volume at this time.

Q. If my original form of payment has expired, how will I receive my refund?

A. If your credit card on file has expired and you wish to receive a refund, you must fill out this form by following the below instructions.

  1. Click here and log into your StarVista LIVE Account
  2. Select “Cancel and Refund My Reservation”
  3. Next, confirm the credit card on file that should be refunded. You should see a dropdown with the credit cards on file. If your preferred credit card on file has a new expiration date, provide this updated expiration date in the “comments” box.
  4. Confirm billing address and submit
    Note: We can only refund to credit cards that have previously been charged, so if your card is not on file, you must select “payment by check” on this screen. Once you select payment by check, confirm your billing/mailing address and submit.

If you have any issues, call us at 855-487-2639.

 

Q. It has been 60 days and I have not yet received my refund. What should I do?

  1. Please be patient as it takes time to process these refunds. You may email us at info@sandybeachescruises.com with the subject line “Refund Inquiry” and please include your reservation number. Please be aware that refunds processed by check may take longer due to USPS delays.

 

Travel Agent FAQs

Q: I am a Travel Agent?  What should I tell my guests?

  1. It is your responsibility to communicate any updates to your guests. Please make sure they are aware of their three options and that they make their selection by 11:59 PM EST on Tuesday, March 23rd. If they do not make a selection, they will be automatically transferred to the new Sandy Beaches Cruise 2023 sailing and the travel agent on record will receive the confirmation. 

Q: I am a travel agent or group leader with guests who were supposed to sail on Sandy Beaches Cruise 2022.  When will I receive my commission?

Travel Agents and Group Leaders will be eligible for their earned commissions when the Sandy Beaches Cruise 2022 guests return from the Sandy Beaches Cruise 2023 or another cruise on which they have chosen to sail.